Cart (0)Cart (0)Contact support@cabindock.com.au within 30 days of delivery to request a return of an unused product. Include your order number. Products must be complete, undamaged and in resaleable condition, with supplied hardware and accessories.
For change-of-mind returns, you pay return postage. Original delivery charges are not refunded. We do not charge a restocking fee. Contact us for return instructions before posting, and keep your tracking receipt. Approved refunds are issued to the original payment method after we receive and inspect the return; bank processing times vary.
Email support@cabindock.com.au with your order details and a description of the problem. Photos may help us assess it. We will arrange the appropriate remedy and reimburse reasonable return postage where a product problem is confirmed. Original packaging is not required for a consumer-guarantee claim.
This policy does not limit rights under the Australian Consumer Law. For a major product failure, you can choose a refund or replacement. Other failures may entitle you to a repair, replacement or refund as provided by law, and compensation may also apply. These rights are not restricted to our 30-day change-of-mind period.